Forum Discussion
Sync up drive wifi not working. I pick up the wifi signal on my iPhone and iPad but they won't connect to the internet. I restarted all the devices and still no luck, any help?
Oh no! I have a SyncUP Drive myself and I love it. I actually named my Wi-Fi "The BIG truck next to you" that way when someone is looking for Wi-Fi while driving they will look at me haha.
From what it sounds like, the device is connected to your vehicle and it's getting power as you are able to see the Wi-Fi but there is something going on with its permissions to access the T-Mobile network. Have you ever been able to use the Wi-Fi with this device or has it never worked? If it has never worked, you may want to Contáctanos so we can make sure everything is good to go on the account side.
I traded in my sprint drive for the sync up drive and it has not connected to my phone through the app since day one. I have talked with one tech or representative after another. I have completed the set up process more than four times now and driven around aimlessly for over 15 minutes each time and it still is not connecting to my iPhone. The app remains on the plug into your OBD II port and drive around for 15 minutes. I did not have this issue with my sprint drive. There was a tech at the store where purchased who ensured all was connected before I left the store. I can see the wifi connected in my car but does not connect to my phone. I don't even see a wifi address to connect to on my phone wifi
