Forum Discussion
Timex Smartwatch won't turn o n
About family connect timex watch: the watch shut itself off. We charged it, but the charger light stays red. We have not been able to turn it on. When I check the app, it says the watch/phone is ...
Hi, and thanks for writing again. I was on the phone for quite some time
with T-Mobile support and we tried various things. A conclusion we came to
was that the charger was defective. It works sometimes it didn't others.
The signal light stays red all the time, even though when you check the
phone it has been charged most of the times. So we are hanging on till
stores open and til stores open and may request a new charger. Thanks again
for your help
We contacted tmobile support over Facebook and they very quickly offered to send a replacement watch. It was just a watch, no charger. The new watch charges on the old charger just fine. This definitely looks like a watch problem.
