Forum Discussion
Timex Smartwatch won't turn o n
About family connect timex watch: the watch shut itself off. We charged it, but the charger light stays red. We have not been able to turn it on. When I check the app, it says the watch/phone is ...
Hi, and thanks for writing again. I was on the phone for quite some time
with T-Mobile support and we tried various things. A conclusion we came to
was that the charger was defective. It works sometimes it didn't others.
The signal light stays red all the time, even though when you check the
phone it has been charged most of the times. So we are hanging on till
stores open and til stores open and may request a new charger. Thanks again
for your help
Holding down the power button worked for me. Just to be clear, the power button is not the SOS button. It's the button on the right side of the watch face, with an open oval. Take the watch off the charger, hold the power button down for ~15 seconds, until it vibrates. The 15 seconds will feel like forever. If it doesn't vibrate, it didn't reset. This is the second watch I've had issues with. The first one failed within one month, and I was able to get T-mobile to replace it. The second one "failed" after 5 months. Thankfully, the reset worked this time. I really wasn't looking forward to arguing with T-mobile, or having to setup the watch all over again. The other downside to a replacement watch is that you get a new phone number, so then you have to update everyone's contacts. I really wish there were other kids watch options.
