Forum Discussion
Unable to connect Chamberlain garage door opener via 5g internet
Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet. After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and...
I had the same issue today and upon digging further, I was able to correlate my issue to the current version of firmware on the Nokia device. It automatically updated 23 days ago and that was exactly the same time the MyQ app was saying it was offline.
I proceeded to reboot the modem with no change. I think learned the MyQ to a phone hotspot and it worked fine so I knew the issue was with the T-mobile ISP service. I then tried to reconnect the MyQ to the T-mobile and it still didn't work.
The final step that fixed my issue was to perform a factory reset (not just reboot) on the Nokia modem from T-mobile. I am happy to report that it my garage door is back to working normally now.
