Forum Discussion
Sync up drive wifi not working. I pick up the wifi signal on my iPhone and iPad but they won't connect to the internet. I restarted all the devices and still no luck, any help?
Oh no! I have a SyncUP Drive myself and I love it. I actually named my Wi-Fi "The BIG truck next to you" that way when someone is looking for Wi-Fi while driving they will look at me haha.
From what it sounds like, the device is connected to your vehicle and it's getting power as you are able to see the Wi-Fi but there is something going on with its permissions to access the T-Mobile network. Have you ever been able to use the Wi-Fi with this device or has it never worked? If it has never worked, you may want to Contáctanos so we can make sure everything is good to go on the account side.
Thanks for clarifying. So it sounds like the SyncUp device is does not have a connection to the T-Mobile network like your phone does. The good news is that we can safely assume that it is not the network in your area as you are able to connect to the T-Mobile network on your phone after disabling Wi-Fi. The problem has to be with the SyncUp device itself. If you have not already, please try unplugging the device and plugging it back in. Once it reconnects, you can try to connect to the Wi-Fi again and see if you are able to browse. If you have already done this or you try it and it does not work, please try these steps to reset your SyncUp and connect to it again.
