Unable to connect Chamberlain garage door opener via 5g internet

I FOUND A FIX FOR THE CHAMBERLAIN

Hi all.  I recently installed the T-Mobile 5G internet and ran into the same issue.  I discovered a work around for this issue.  I bought a ORBI91 router from Walmart.  I plugged it into the back of the T-Mobile device and was able to create another network.  The Chamberlain recognized the new ORBI network and is now working with MyQ.  I still have my TMobile network as well.  Maybe other routers will work as well.  I am not for sure.  The Orbi was the 1st one I bought.  As an additional bonus, when I have guests over and the want to join my network, I am going to give them the Orbi network and keep them off my personal network.  

Hey give it a shot.  Maybe it will work for you as well.

First, on T mobile internet app have the option to select 2.4 or 5G.

but I follow some places instructions 

So, I used Netgear EX2700 (Working only 2.4G, and setup with IPAD and everything go smooth. 

For whom says that T-mobile  need to find solution, I said: 2.4G its history, 

MYQ stay behind! and one day they will found themselves out of the market because new companies comes already with solution

ShivasIrons wrote:

Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet.  After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port.  Neither vendor is being responsive with a solution.  

So, How did you solve the issue? or not?  I have the same issue.

ShivasIrons wrote:

IMO, the change has to come from Chamberlain to have the MyQ server listen to open ports.  They will claim they use this port for security purposes.  Hardwired connections like ATT might be secure enough to have the port open, not so much with 5G internet using the cellular network.  I doubt T-Mobile will open the port (8883).  

The more complaints Chamberlain gets, the more likely they might take action.  Open a ticket with them.  I pointed out to the Chamberlain support tech that this issue will only grow in frequency and just marking it as a known issue wont make it go away.  

Where do I make a ticket? I just switched to T-Mobile internet from ATT bc they raised my

bill $11/month for the same shitty service have everything hooked up except my myq wifi garage door opener bc no matter what I do it won’t connect. 

mmi88 wrote:

Update***** I WAS FINALLY ABLE TO CONNECT!! No one ever called me back as promised by t mobile or Aladdin Genie…however I decided to try to connect my T Mobile device to my old router I used w the previous cable Internet provider (netgear brand). It took a couple tries but it finally connected under the router. Hopefully it continues to work. I hope this helps you fellow strugglers lol 

Stupid question. Using the old router, how are you able to do that without paying for internet for that router? No, I'm not that technically advanced. Lol

ShivasIrons wrote:

Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet.  After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port.  Neither vendor is being responsive with a solution.  

For all those who are we’re having or are having connecting there my queue hub or garage door opener by chamberlain all you need to do is buy a cheap 2.4 G router that has ethernet input connected to the 5G gateway and it’ll work fine that’s what I did

I did get an extender - set up as a wireless access point - to work.  But in the end, all of these are just KLUDGES.   The T-Mobile Home Internet simply does not work as normal ISPs do.   I suspect this is simply because they are probably paranoid about how much bandwidth will get consumed. But there are other ways this gets limited in any case - which should be sufficient.  Poor design.  I strongly recommend using your own home router (connected to the THI gateway) to overcome a host of issues related to this T-Mobile design.

At some point I am going to try out Verizon mobile internet and see if it has similar issues.  I am not expecting that it does.

Finally it works.  I got TP-Link RE200 AC750 wifi extender on Amazon ($27). I setup only the 2.4g network on the extender, and after I set it up, went into the extender app and turned OFF the 5g network (as it had set itself up, even though I said skip during set up).  Still the garage door would not connect using the MyQ app on my phone.  So, I got out my ipad and downloaded the MyQ app (and yes, there are some differences between the phone and ipad versions).  Set my ipad to the 2.4 extender network.  I deleted the existing garage door opener in the MyQ app and started from scratch, adding it back in as a new opener.  Tada! it worked.  Hope this helps someone else. 

SOLVED - If you use a repeater and then connect to that WiFi, the MyQ will connect.

Just a follow-up to my previous post..
 

It looks like the Garage door opener can make a connection (to the outside world) via a WIRED connection on the T-Mobile gateway but not via the Wi-Fi put out by that gateway.

I say this because I can (ethernet) wire an access point to the T-M gateway, use a different SSID for the access point - and the opener connects fine through this access point.

(NOTE:  I used a NetGear Range Extender/Access Point configured as an access point).

Not a good long term solution, IMO - requires yet another device and a complicated set up.  T-Mobile needs to fix this issue with its gateway-WiFi.  Other service providers do not have this issue.  I may move to Verizon home internet soon.