Forum Discussion
Unable to connect Chamberlain garage door opener via 5g internet
Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet. After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port. Neither vendor is being responsive with a solution.
- Rico12Newbie Caller
Michael W. wrote:
I found a quick easy solution for this. I have an old netgear N300 extender when I used with Comcast router to provide full house coverage. Now with t-mobile home internet router I do not need that extender anymore for coverage. I setup this extender again to create a 2.4 GHZ network for my MyQ to connect to. It worked like a charm.This 30 dollars extender will do the trick.
Yeah this worked like a charm for me too and an added benefit was I was able to hook up my home surveillance system which is nowhere near the T-Mobile router and it requires a lan cable so i have my surveillance system and garage opener both running through the extender
- magenta9882561Network Novice
I bought a Wi-Fi extender and connected it to my Wi-Fi then connected the garage door to the extender and it worked my garage door is back online.
- DogdocNetwork Novice
I spent about 45 minutes using chamberlain live chat. After resetting to factory settings, I was able to get the garage door to open and close from the app again. You have to reset both WiFi and garage door opener for it to work.
- amoebadaveRoaming Rookie
I am also unable to connect my parents Genie/Aladdin Garage door to their T-mobile router.
I wonder if this is the same issue….
I have tried numerous ways with no sucesss. I have changed the WEP protocol on the Router (the options are pretty limited) and I have tried to manually configure the garage door ahead of time.
How can I tell if the problem is a closed port…
Does T mobile router have a way assign an ip address to device?
I am hoping that T-mobile will enable more features on their router to help get around issues like this. There is not way that Genie connect will keep up with changes in protocols or even bug fixes
David
- Alan332275Network Novice
I have 2 MyQ openers on separate buildings. Both of them easily set up initially and worked perfectly. About a year ago they both went offline for a couple weeks. I resolved it by doing a factory reset and restoring the SSID and password. The same thing happened again 2 weeks ago. Devices went offlline and I did the factory reset tonight. Once the SSID and password were restored both devices immediately were back online. I realize that this is a temporary fix, but thought it might be helpful to know that it wasn't always this way. I expect that the change happened during a software update and I'll be back offline when the next update is pushed out. Looks like I'll be adopting the solution recommended here. Thx for sharing.
- rwilyNetwork Novice
Like larrya I got a TP-Link RE200 AC750 wifi extender (about $27 on amazon). It set up quickly and my Liftmaster MyQ opener worked immediately upon being connected to the extender. Thanks, all and especially larrya.
- DKS2022Network Novice
My partner was able to fix this issue by connecting a router 2.4 ghz to the gateway box.
- fireguy_6364Modem Master
i think for most of you you need the 2.4ghz connection and not the 5ghz.. mass majority of things out there need the 2.4 in order to work (irobot, door chime, ring camera etc etc). so if the router doesnt use the 2.4 or you have the security set up to i think it was WAP3 it no longer uses 2.4 and only 5 and if available 6ghz..which the above listed devices need 2.4.
- Ddo4654Newbie Caller
I
This setup works. I had the same problem connect myq to t-mobile 5g home internet gateway for almost a year. I talked to chamberlain tech support many times and they were able to guide me to mess up the opener. I had to return the opener to Costco. Bought another one from Costco and decided to use it without the myq and camera.
I had a small wifi extender at home, setup as home gateway extender. IT WORKS!!!
I don't think T-mobile will change their protocols so I strongly suggest chamberlain publish this technique so other myq owners having the same problem can resolve their problems and enjoy myq.
- AnnWuNetwork Novice
Thanks for all the suggestions. I just switched from ATT to T-Mobile Home Internet last week and had the same problem with reconnecting MyQ app. Luckily I came across this forum and still kept my very old OnNetworks wifi router purchased at least 15 years ago when I had Comcast internet service. Plugged in to the T-Mobile gateway and reconnect MyQ app in no time. I just wonder once that I reconnected MyQ app, do I need to have the old OnNetworks wifi router continued to plug in into T-Mobile gateway?
Contenido relacionado
- Hace 3 años
- Hace 6 meses