Unable to connect Chamberlain garage door opener via 5g internet

ShivasIrons wrote:

Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet.  After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port.  Neither vendor is being responsive with a solution.  

For all those who are we’re having or are having connecting there my queue hub or garage door opener by chamberlain all you need to do is buy a cheap 2.4 G router that has ethernet input connected to the 5G gateway and it’ll work fine that’s what I did

mmi88 wrote:

Update***** I WAS FINALLY ABLE TO CONNECT!! No one ever called me back as promised by t mobile or Aladdin Genie…however I decided to try to connect my T Mobile device to my old router I used w the previous cable Internet provider (netgear brand). It took a couple tries but it finally connected under the router. Hopefully it continues to work. I hope this helps you fellow strugglers lol 

Stupid question. Using the old router, how are you able to do that without paying for internet for that router? No, I'm not that technically advanced. Lol

ShivasIrons wrote:

IMO, the change has to come from Chamberlain to have the MyQ server listen to open ports.  They will claim they use this port for security purposes.  Hardwired connections like ATT might be secure enough to have the port open, not so much with 5G internet using the cellular network.  I doubt T-Mobile will open the port (8883).  

The more complaints Chamberlain gets, the more likely they might take action.  Open a ticket with them.  I pointed out to the Chamberlain support tech that this issue will only grow in frequency and just marking it as a known issue wont make it go away.  

Where do I make a ticket? I just switched to T-Mobile internet from ATT bc they raised my

bill $11/month for the same shitty service have everything hooked up except my myq wifi garage door opener bc no matter what I do it won’t connect. 

ShivasIrons wrote:

Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet.  After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port.  Neither vendor is being responsive with a solution.  

So, How did you solve the issue? or not?  I have the same issue.

First, on T mobile internet app have the option to select 2.4 or 5G.

but I follow some places instructions 

So, I used Netgear EX2700 (Working only 2.4G, and setup with IPAD and everything go smooth. 

For whom says that T-mobile  need to find solution, I said: 2.4G its history, 

MYQ stay behind! and one day they will found themselves out of the market because new companies comes already with solution

Thanks for all the suggestions. I just switched from ATT to T-Mobile Home Internet last week and had the same problem with reconnecting MyQ app. Luckily I came across this forum and still kept my very old OnNetworks wifi router purchased at least 15 years ago when I had Comcast internet service. Plugged in to the T-Mobile gateway and reconnect MyQ app in no time. I just wonder once that I reconnected MyQ app, do I need to have the old OnNetworks wifi router continued to plug in into T-Mobile gateway? 

I

This setup works. I had the same problem connect myq to t-mobile 5g home internet gateway for almost a year. I talked to chamberlain tech support many times and they were able to guide me to mess up the opener. I had to return the opener to Costco. Bought another one from Costco and decided to use it without the myq and camera.

I had a small wifi extender at home, setup as home gateway extender. IT WORKS!!!

I don't think T-mobile will change their protocols so I strongly suggest chamberlain publish this technique so other myq owners having the same problem can resolve their problems and enjoy myq.

i think for most of you you need the 2.4ghz connection and not the 5ghz.. mass majority of things out there need the 2.4 in order to work (irobot, door chime, ring camera etc etc). so if the router doesnt use the 2.4 or you have the security set up to i think it was WAP3 it no longer uses 2.4 and only 5 and if available 6ghz..which the above listed devices need 2.4.

My partner was able to fix this issue by connecting a router 2.4 ghz to the gateway box. 

Like larrya I got a TP-Link RE200 AC750 wifi extender (about $27 on amazon).  It set up quickly and my Liftmaster MyQ opener worked immediately upon being connected to the extender.  Thanks, all and especially larrya.