Forum Discussion
Unable to download group MMS
I have a Pixel XL that was originally Project Fi. I switched to TMobile two weeks ago and my group MMS are not downloading, either on wifi or mobile. Sometimes they come through, other times I ha...
¡Hola, @pkgal21! It looks like you've done a good job of entering everything from the @plyboy had asked a few questions there. Do you mind clarifying these details for us?
For your specific issue, if individual MMS are downloading but not MMS in group messages, this is going to be a setting on the phone and not the T-Mobile network. In your situation, is your phone currently still receiving and downloading individual MMS messages with no issue? If not, are you able to browse the web while not connected to WiFi?
Also, are you using Google Hangouts as your messaging application? If so, would you be able to try downloading another messaging client from the play store like GoSMS or Textra and seeing if the issue persists? I just want to narrow down if this is an issue with the default app or if there is setting that is wrong in the phone somewhere.
In order to receive texts as part of a group without getting the annoying pop-up messages about downloading group MMS, I found this change solved this problem on my Samsung Phone using T-Mobile:
Enable Data Usage
1. Presiona Settings > Connections > Data usage > Mobile data usage.
2. Scroll down the list of apps and find your SMS Texting app (Messages etc.).
3. Select your SMS Texting app (Messages etc.)
4. Enable two settings:
A. "Allow background data usage"
B. "Allow data usage while Data saver is on"
5. Close the Settings App and restart your phone
