Forum Discussion

klassicdior's avatar
klassicdior
Newbie Caller
Hace 8 años

WHEN WILL TMOBILE UPDATE THEIR SETTINGS SO I CAN BE ON THE PHONE FOR MORE THAN 4 HOURS???

AT&T , Verizon etc .. actually know what "unlimited calls nd text are" this 4 hour limit is very "Limited". I just would like to know when a change is going to be made. It's annoying to be talking on the phone and have it hang up after 4 hourrs, and having to constantly call back. i understand when this was first implemented it was to prevent "ghost calls" but it's annoying and shouldnt be that hard to fix. Or that big of a problem smh.

And i already know responses such as "not that many people talk on the phone for more than 4 hours " or "just hang up and call again" but ... it is very inconvenient .

i Just feel like if its unlimited It should be, and i pay my bill every month like everyone else, so even if everyone doesnt talk on the phone for more than 4 hours. For us customers that do, i think there should be an option, cus i mean they literally update everything else. So Why not this??

‌

  • ¡Hola!

    I haven't heard of any plans to extend the call drop mark, but we can certainly pass the feedback along! 😊

    -Lauren

  • tmo_lauren's avatar
    tmo_lauren
    Connection Curator

    ¡Hola!

    I haven't heard of any plans to extend the call drop mark, but we can certainly pass the feedback along! 😊

    -Lauren

  • tml1138's avatar
    tml1138
    Roaming Rookie

    ‌

    klassicdior wrote:

    i already said i know the reason why they originally implemented it. But honestly it is 2017. Plenty of other companies have left that behind and you can be on the phone for way more than over 4 hours .

    my question was when is tmobile going to do something about it, because i clearly know it's a carrier setting so only the carrier can update this ....

    Really?!?!  Like who?  Because I just ported OUT from Verizon and they cut off calls at two hours almost to the second.

  • ‌i already said i know the reason why they originally implemented it. But honestly it is 2017. Plenty of other companies have left that behind and you can be on the phone for way more than over 4 hours .

    my question was when is tmobile going to do something about it, because i clearly know it's a carrier setting so only the carrier can update this ....

  • tml1138's avatar
    tml1138
    Roaming Rookie

    "unlimited" for calls means "unlimited total talk time" not "unlimited call length".

    There isn't a way to increase that time but there is a reason it does that. It's fail-safe to help prevent the phone from staying on during an unintentional "pocket dial."


    The GSM systems are built this way on purpose.