Forum Discussion

NetworkGuy's avatar
NetworkGuy
Newbie Caller
Hace 2 años

International Roaming Setting

Hola,

We are new to T-Mobile and will be International. I have checked the T-Mobile site and all of the locations are covered by our plan (Magenta Plus 55+). 

My question is what should the setting on our phone be? (We both have Samsung Galaxy phones)

I am assuming that we should have Roaming turned en.

 

 

  • I checked the T-Mobile Profile for each line. There is a setting for:

    Bloqueo de roaming internacional con cargo   ACTIVADO

    y

    Bloqueo de roaming internacional (incluido roaming internacional con cargo)   DESACTIVADO

    Since our plan includes International in 215 countries, I am assuming the setting should be as above.

    Gracias

  • I checked the T-Mobile Profile for each line. There is a setting for:

    Bloqueo de roaming internacional con cargo   ACTIVADO

    y

    Bloqueo de roaming internacional (incluido roaming internacional con cargo)   DESACTIVADO

    Since our plan includes International in 215 countries, I am assuming the setting should be as above.

    Gracias

  • syaoran's avatar
    syaoran
    Transmission Titan
    NetworkGuy wrote:

    Hola,

    We are new to T-Mobile and will be International. I have checked the T-Mobile site and all of the locations are covered by our plan (Magenta Plus 55+). 

    My question is what should the setting on our phone be? (We both have Samsung Galaxy phones)

    I am assuming that we should have Roaming turned en.

     

     

    Yes.  Roaming needs to be turned on in your device settings.  You might also want to check with Customer Care to ensure roaming is enabled for your account.  You can do that by calling 611 or by reaching out to T-Mobile through DM on Facebook or Twitter.

  • ryanlamar's avatar
    ryanlamar
    Roaming Rookie

    I spoke with a T-mobile agent today, and he said don't worry about those settings.  When roaming, the phone will only connect to a T-mobile partner network. 

  • fgdrcbty's avatar
    fgdrcbty
    Network Novice

    I go to New York from Puerto Rico, do I havre roaming there?

  • fgdrcbty wrote:

    I go to New York from Puerto Rico, do I havre roaming there?

    NO. You will have native T-Mobile service in PR.

  • syaoran's avatar
    syaoran
    Transmission Titan
    fgdrcbty wrote:

    what that’s means?

    It means you will have access to T-Mobile's network in Peurto Rico.