User Profile
gbk
Roaming Rookie
Joined 3 years ago
User Widgets
Contribuciones
Re: Alaska Cruise - International Roaming 10 Day Pass
Thank you drnewcomb! This is HORRIBLE. So we paid for International Roaming and we're getting hit for the roaming on the ship?? This is my second big issue with T-mobile in 6 months and they are failing miserably. If I cancel International Roaming, parents should be able to use their normal Magenta Max plan in Alaska and Canada, correct? TIA!! drnewcomb wrote: You were given some really terrible advice. Cruise ships are horrifically expensive and on an Alaska Cruise the International Data Pass is a complete waste of money. Neither Alaska nor Canada are considered international roaming. This is why I recommend that Alaska cruisers turn off international roaming in their account settings.41Visto0likes0ComentariosAlaska Cruise - International Roaming 10 Day Pass
Elderly parents are on an Alaskan cruise currently with 10 day International Roaming plan per the rep's recommendation. She told me that they would have data on the ship and Alaska and Canada with the International Roaming plan ($35/line or $70 for 2 lines). I confirmed twice with her and she sent a text with her "personal" guarantee. Today, I got a text that my parent's $80+ in international call charges for each line?? That's close to $300 for the charges and the International Roaming. I thought for sure it was a mistake, bc I activated International Roaming before their cruise started. I messaged them to put on airplane mode while we figure this out. It's been 6 hours and still no call from the supervisor. When I call into Tmobile, they won't address my issue because it's already been assigned to a supervisor. I"m finding online that parents' ship - Discovery Princess is NOT covered, contrary to what the rep told me. I'm not sure if this is true whether you bought the International Roaming package or not. Help! Any advice? What is actually covered for International Roaming? If they just put on airplane mode on the ship, but turn back on while on land - do they even need International Roaming? Any help is much appreciated!!Solved4.7KViews0likes4ComentariosRe: Overcharged During Travel
I'm having this same issue AFTER a t-mobile told me that International Roaming would be covered on a cruise. I even requested a personal guarantee which was texted to me. Got an alert for charges of $200 so far and trying to resolve the issue as my family members are currently on the cruise. I'm waiting for a supervisor to call me back, but will be filing a BBB complaint if not resolved.46Visto0likes0Comentarios