Forum Discussion

Chungping's avatar
Chungping
Network Novice
Hace 2 años

cancelación

I ordered a 5G internet service from T-Mobile on May 8th 2023

And returned the device to Irving store by Jun 8th 2023 

Told the guide that I’m moveing out of the US , need to cancel the service.

 

I received a new bill $62.05 on June 26

I think it's still on processing for the return and I can get a refund after that. So I paid it.

But I receive another bill yesterday…

 

Please see attached receipt of return device , confirm the cancellation of the service and refund my overpayment.

 

Appreciate  for  your assistance.

 

  • gramps28's avatar
    gramps28
    Hace 2 años

    This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you.

  • gramps28's avatar
    gramps28
    Router Royalty
    Hace 2 años

    This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you.