Forum Discussion
Tmobile problems on my return of phone
I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. So 23 years they have had my business account. I sent one of my business phones that was in warranty by UPS to Tmobil...
Funny, this is happening to me at this exact moment. UPS will not file a claim for me because I am not their customer or the creator of the return label. T-Mobile is the customer and refuses to file a claim. T-Mobile received the package on 3/25/24 per UPS, but T-Mobile is all the sudden on 5/3/24 saying that since they cannot find the package that they must have received an empty box. I am being charged $1430.29. I have been on a 3-way conference call with UPS and T-Mobile for an hour. UPS is asking for a phone number to the warehouse to file the claim and T-Mobile is refusing to provide on, claiming that there isn't a phone number. They are now in argument with each other that they are both providing me the incorrect information. T-Mobile just offered to cover half of the phone expense if I agree to pay the other half. I am not paying $715 for a phone that I do not have in my possession. T-Mobile is a multi-million dollar company and scamming their customers. I will be contacting an attorney, BBB and any other method that I can. Please tell me how your cases are resolved. Feel free to contact me at 502-817-2264.
