Forum Discussion
My account had a credit balance when we changed providers
I have been getting nothing but the run around for years I am owed $312. by T-Mobile because we had a credit balance when we went to Verizon. I have chatted online numerous times and have call 1-800-937-8997. I have visited a number of T-Mobile stores in my area and no one can pull up our account even though I have the last bill with the account number on it. Any suggestions? Thank you.
Reach out to Tmobile support on one of their social media pages like Facebook or Twitter using messenger.
It’s been 2 years.
Canceled accounts must wait a minimum 30 days with no payment or charge activity before any credit balance can be refunded to allow time final charges to be billed.
