Forum Discussion
Home Internet Promo: $200 Prepaid Virtual Card (Total Joke)
Hi, T-Mobile Community! I'm hopping on to introduce myself as one of the latest suckers who foolishly fell for the $200 prepaid virtual Mastercard home internet promotion!
I switched from another perfectly good internet provider after being lured in by the promo. I activated my service in August and submitted for the promo online in September. I called customer service after about 5 weeks. I was then told to expect the card near the beginning of October. When I didn't receive it, I called again and was told to expect it on November 7th, right at the 8 week mark. I did notice my status changed from "received" to "approved" on the online tracker.
This morning I called Customer service and was told it’s actually not approved, but “pending,” and that I should check again at the end of this month because processing takes at least ten weeks.
As much fun as the anticipation, uncertainty, and inconsistency has been, I think I'm going to go ahead and go back to my former provider. This whole gaslit bit is not for me. If this has happened to you, know that you are not alone!! And if you're someone who is considering switching providers for and advertised rebate or promotion, please reconsider!
Thanks so much for the feedback, I hope that T-Mobile read this and gives you credit where it's due.
What did it cost you to get out of tmobile?
You and many others all thier promo rebate are false or misleading, the results has been the same PENDING. The sales representative dont tell you that they could find a reason to disapprove your rebate. They are being mislead as well. I went back and addressed my sales representative. The manager of the location informed me they'd reached out to him and he address the misunderstanding. They have he lied to the Customer escalation team representative for Sam's Club as well. Sayig they were working on resolving the situation. Write down names, date and actions taken. The answer is to come together and take Legal Action. To switch service if possible. When they start loosing money and customers, maybe things will change.
