Forum Discussion
Bait and switch - misinformation from phone agent
When I signed up five new lines with T-Mobile, I was told by Deaven, the phone agent, that he could give me $400 off a new iphone "now" or if I go into a T-Mobile store that would give me $800 off. I...
TMOBILE’s bait and switch practice should STOPPED.
This company should be reported to the business bureau.
I'm one of the recent victims along with my sister and few of my friends when we all decided to switch to T-Mobile. I was offered a bogo deal on the phone, with a hotspot device , and a privacy temper glass for the screen for free. We were quoted the price that we will be paying every month. When the 1st bill came, they charge us for all the device including the privacy phone screen. On top of it, there's a monthly added fee for the hotspot device. If I'm not wrong, an additional $40/ month! When my sister went back to the store, the other Cust Svc rep said that if we want to change the promo that was offered to us, we need to physically hand back the phone to the store!!!
The customer Svc rep though tried his best to adjust the price and was very helpful. The store manager in the Queens Blvd store did a follow up call and was very apologetic. However, what T-Mobile is doing to the consumers is very unfair. And on top of it, they keep getting away with it.
On the hope of saving some bucks by switching to T-Mobile, I now realized that it was a big mistake. I should have stayed with AT&T :-(
