Forum Discussion
Customer Loyalty Plan
I have been with T-Mobile since the first program called Digiph! That is around 25 years. I am a creature of comfort and I really liked the fact that I could get an upgrade every year at no cost due ...
Hello Ronnie, Thank you for contacting T-Mobile. My name is Nathan. How are you doing today?
I am really sorry for the inconvenience caused, I take the full ownership to fix the issue for you. Let me quickly pull up your account and help you out.
Ronnie, I have thoroughly reviewed your account and I can see the previous agent has already made the required changes on the account and your new monthly bill $85.98 and you will see it once the new bill is generated on 02/03.
Yes, the previous agent did connected with the agent which promised the $85.98 and he has updated on your account as well. Ronnie you have my words once the new bill is generated on02/03 you will see $85.98 monthly bill.
I am not gonna ask you to wait you will see it on your next bill the charges and I promise it will be honored.
The notification is send once the bill is generated and you will receive the loyalty credits which will make your bill $85 and if you want I can call you and give the confirmation over call as well.
Sure, let me share the breakdown as well.
The plan charge for 2 phone lines will be $170 + $10 for watch line +$20 for tablet plan. Additional you will be getting $115 loyalty discount which will make your bill $85.
Sounds good?
