Forum Discussion
Customer Loyalty Plan
I have been with T-Mobile since the first program called Digiph! That is around 25 years. I am a creature of comfort and I really liked the fact that I could get an upgrade every year at no cost due ...
Please allow me to check this for you, Ronnie. As per checking here, your recent payment on your account is $10 on 01/01, $30 on 01/12 and $12 on 01/19. The loyalty discount was promised to you on the 25th of January, correct?
So, for this one, we highly recommend you to wait until your next bill will be generated on your account so that you can verify your new bill as the new bill is not yet generated on your account for your next month's bill.
As per checking, your new bill is being generated every 2nd or 3rd of every month. I can go ahead and keep an eye on your account to make sure that the promised credit will be applied on your account.
In addition to this, I already sent an email to the previous representative who processed the discount on your account to make sure that you will not have problem on your bill moving forward, Ronnie.
Yes, Ronnie. I am checking your previous conversation with Carlo and was able to verify this information. Please allow us to wait until your next bill is generated and we will also reach out to Carlo directly to make sure that this will be prioritized.
Ofcourse and like what I have mentioned all your conversation is saved on your account so you don't have to worry about it. My ID# is 486459.
Allow me to reach out with the previous represenattive, Ronnie. That's the best thing I can do for now.
For now, Ronnie we just need to wait for Carlo.Hoping that this will be resolved before your due date so that you don't need to pay for the whole balance on the account.
