Forum Discussion
eSIM not installed when using T-Mobile eSim app
I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem installing the new eSim on my iPhone. Now it seems I am locked out of service, since the app requires a different e-mail and the creation of a new account to run again. How can I get the eSim for my existant and already paid for prepaid phone number now?
Everything is fine now. I needed a QR Code to install a new e-SIM which fortunately was sent to me yesterday. Thank you for the excellent customer service.
Everything is fine now. I needed a QR Code to install a new e-SIM which fortunately was sent to me yesterday. Thank you for the excellent customer service.
Hi - I had the exact same issue. I purchased a prepaid plan using the T-Mobile eSim app on my iPhone Xr.. The steps in the app went all the way through to charging my credit card, and assigning me a phone number. When I went to check "Settings -> Cellular", the prepaid plan did not appear. I have called the Activation help phone number 3 times. First, I was told to wait 4 hours, then switch off my phone, then restart it. I did that, but the plan wasn't activated. The second time, I was told to wait another 2 hours, switch off my phone, and restart it. I waited, switched off my phone, and restarted, but still no plan.
Finally, the third time (yesterday), I was told a QR code would be emailed to me "within 72 hours". While I am willing it wait a little, 72 hours seems like an unreasonable amount of time to wait especially because I will be 3 days into my prepaid plan with no service. Also, I don't want to be in the situation of having waited 72 hours, only to learn I still don't have a QR code!
How can you expedite the process of me getting my QR code?
Thank you in advance!
App failed to load my eSim too, no trouble charging my card though. Phone number and everything is displayed on my account. I'm really amazed to see a comment about great customer experience/support. I've been calling the customer support for three weeks, trying to get my QR-code. So far three reps have "have gotten disconnected" which is ironic for a telecommunications company. One just never learned to use their headset, even though I waited 5mins on the line. And twice I've been promised a QR-code within a day. No such luck, less than a week remaining 'till I paid 40$ for a month of nothing.
Hey there- just wondering: what do you mean "locked out of service"? Are you seeing a specific error message on your phone? When you go to Settings>Cellular are you not seeing both lines?
Hey there. When finishing the process in TMobile E-Sim App my iPhone displayed a message saying it was unable to change my Cellular Plan (I cannot remember the exact words). Then the app displayed my new phone number and receipt.
When I go to Settings and Cellular I cannot see the new line.
I contacted TMobile support via Twitter and apparently they will send me a QR code by email by Sunday, so that I can re-install the e-Sim. I will wait. Thank you for your help.
No prob! Have a great weekend!
Just checking in here to see how things are going. Did you still need help?
I just experienced the same issue. I cannot setup my new cell plan as I don't have the qr code or the data to setup manually. Called T Mobile support and got disconnected twIce. Ayuda.
Hey there! I'm sorry you're having a rough time activating your eSIM! Did you already download the eSIM app for your device and set up a new prepaid account?
I have the same issue. How can I fix it? How or where do I get a QR code?
