Forum Discussion
How to keep existing prepaid account and plan when upgrading to a new phone
Hello. I currently have a prepaid plan. My phone is old and I want to upgrade. My friend wants to give me his old phone (which is much newer than mine) to use. It is compatible with t-mobile's networ...
Hola @CherylG If you are on T-Mobile Prepaid service and your friend gave you a T-Mobile branded phone, then you can use it on your prepaid account. If you can take your physical sim card out of your phone and put it in that phone, then that is usually the easiest way of getting your service on that phone. If that phone only uses eSIM, then you can contact our support teams to help you with that. You can also go to that store to have them help you with converting to an eSIM and they will not charge you to do that.
If you purchase a new phone from BestBuy, then you will not be charged anything extra for getting the phone. They can help you get it set up or you can take it to a T-Mobile store to get it set up for no additional charge. Having it all done at BestBuy means that you don't have to make any additional stops at other stores.
Here's a support article for eSims.
