Forum Discussion

thomvarmint's avatar
thomvarmint
Network Novice
Hace 9 meses

Netflix on us - shared? $8.50 vs $15.49

I signed up for the Standard (no ads) on a Go5G Plus

When I go to benefits, and look at Netflix’s sight - it shows I should be charged $8.50

On my accounts overview I see $15.49 under Netflix as a shared add-on

 

I only want Netflix for my primary line, and I only want to pay $8.50

 

Anyone else have this issue?

  • I just ran into a similar experience. After selecting "Netflix Standard" and accepting the change, the "Shared" add-on cost was displayed as $15.49. However, after waiting about 10 minutes and returning to my "Accounts Overview" page, the expected $8.50 monthly cost was properly displayed.

  • bankl's avatar
    bankl
    Newbie Caller

    I just ran into a similar experience. After selecting "Netflix Standard" and accepting the change, the "Shared" add-on cost was displayed as $15.49. However, after waiting about 10 minutes and returning to my "Accounts Overview" page, the expected $8.50 monthly cost was properly displayed.

  • tidbits's avatar
    tidbits
    Spectrum Specialist

    I see what he was saying. 

     

    Yes he would pay the difference between the current plan from the base plan. 

  • nc1037's avatar
    nc1037
    Bandwidth Buddy

    The OP is saying that they should only be charged for the difference between the standard ad-free plan ($15.49) and the standard with ads plan ($6.99).  The difference is $8.50.  From what I read, they should be able to do that. 

    I would wait to see the detailed bill.  If it isn't right, contact T-Mobile billing.

  • tidbits's avatar
    tidbits
    Spectrum Specialist

    It's not the issue you think it is.  Netflix raised their prices with No adds.  T-Mobile only pays the base plan.  You can downgrade your plan and you will get advertising.