Can't enroll in Hulu

yes - I'm also a techie and I can't get this to work. I have multiple versions of how i attempted to sign on and i am with a tech  now..  the level of competency (or lack of) is astonishing.  the response lag is 5 min or longer too. i have to keep typing hello?  it's horrible support.  very simple question - I am unable to access the page or add hulu to my benefits (it doesn't exist in the list and I am Go5.