Spotify doesn’t load using data, how do I fix this?

Valerie12 wrote:

Envelopen wrote:

I know exactly what the problem is, its Tmobile's "music freedom" its supposed to whitelist all data used up by music streaming apps however after a billing cycle its supposed to reset but something doesnt roll over preventing it from happening. Im a pre paid user myself in long island, I went to the store and the manager there confirmed thats the issue, however they couldnt help me fix it because you have to call up tmobile to have them reset your connection (you would only lose your set up personal voicemail message) but having to do this every month when the billing cycle comes only to have to do it again every month is extremely frustrating and tedious. So thats why using a vpn works because it hides the host connection from being whitelisted (or in this case restricted) from playing music on any app. 

I told this to T-Mobile and they kept saying nothing is blocked on their end and it's spotifys issue with the app. Definitely their way of trying to get me off the phone. I told them it's not just the app, I can't even get on spotify.com in a web browser. Has anyone fixed this issue? It only started acting this way for me this past week.

Did that happen when your device or the app received an update?  If it was blocked T-Mobile side, they would tell you.  They have no reason to block the site.  Especially when others around here use the service and aren't experiencing issues.  If you are running a VPN on your device.  That might also impact your ability to stream as these services do not play well with many redirects.