i can not open syncUp kids app in my phone

Yeah, so I'm going to add myself to this list. I went to go and try amd change some contacts around on my sons watch this morning on the app, only to find the error message and the mascots frantically flashing on my screen.

I don't care about a refund, either fix the issue with the app, or find a way to start giving all these people replacement products. I use this to be able to keep track of my autistic son who is a whole escape artist. It helps me keep him safe, but now I can't even use the watch. Fix this, asap.