Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
BOGO SyncUPs! Sure, I'm interested. I called, got more info but not ready to pull the trigger. Then I found this post.....and many others just like it. So I called back and spoke with a representative and asked about the battery issue, and of course, the representative didn't know anything about it. Given that you can't Google SyncUP without tripping over 'Dead Battery' posts, and the fact that T-Mobile mods have chimed in on this post, I find that hard to believe. I deduce that one of two scenarios happened:
- Management is aware but is withholding this information from the front lines for plausible deniability, leaving the agent on the phone to run impromptu damage control with no idea why.
- Management has instructed the front lines to act as if this is the first time they'd heard of the problem, leaving the agent on the phone to run scripted damage control.
What I was hoping to hear was, "Yes, we are aware and we are working on it. Meanwhile, you can check on progress by visiting xxxxx.com." That would've kept my interest. But for now, I'm gonna hang on to these two revenue streams.
