Syncup tracker won't update

I have the same issue for over a week now.  Trackers are plugged in and on and my phone signal strength is excellent.

I have had the same issue since day one on November 7th. I got the 3 tracker and home internet bundle. Two of the trackers have worked perfectly but the 3rd has never worked. I'm not on the 3rd replacement and it doesn't work. I've been been the store and on tech support so many times I lost count. I refused to buy a new one or add another line. I feel like there is something wrong with the phone number assigned to it but no one listens to me. I need this to put in my wife's car as it has been stolen once already. This 18 year customer is very unhappy. 

Same here, it tells me i need an update, then does Absolutly nothing, have uninistalled and resetup. Hopefully someone from Tmobile replies???!!!

Same issue for a few months. I've left them on and plugged in for days at a time but no dice. I've had them in multiple cities and countries - always w great signal strength. Something is clearly borked. 

After almost 3 months of issues, my tracker finally updated randomly last night (1/28/24).  Not sure if someone finally fixed something or it just finally came though, but I'm happy that I won't have to be getting all the notifications that my firmware failed to update.