Forum Discussion
Unable to connect to SyncUP services
My Syncup app started giving me this message after an update in December 2022. After two weeks working with customer service and going to Tmobile stores I was told it was an issue affecting some iphones and that I needed to wait for the next update to the app. I was just able to update the app (March 2023 - 3 months later!) and I am still having the same problem. I am planning to terminate the watch plans for my children because I was only able to use the service promised for a couple of weeks before they made it worthless with an update. Tired of having customer service ask me to delete/reinstall the app and restart my phone. Is there a quick fix that no one is telling me?
The "unable to connect" message may have to do with your phone. I am using a Samsung A12. From time to time I get that message when there is an update available for my phone. I shut it down and allow it to update. There is usually a message during updating that says "resetting apps". When the phone finishes the updates and starts, the Kid's Syncup app works and connects. I don't think this procedure is just coincidental, but it probably depends on the brand of phone you are using.
The "unable to connect" message may have to do with your phone. I am using a Samsung A12. From time to time I get that message when there is an update available for my phone. I shut it down and allow it to update. There is usually a message during updating that says "resetting apps". When the phone finishes the updates and starts, the Kid's Syncup app works and connects. I don't think this procedure is just coincidental, but it probably depends on the brand of phone you are using.
