Forum Discussion

magenta8540086's avatar
magenta8540086
Newbie Caller
Hace 6 años

Error "Uh-oh, it looks like we have our wires crossed. Intenta nuevamente más tarde".

Hi, I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't hel...
  • tmo_mike_c's avatar
    tmo_mike_c
    Hace 4 años

    Here’s what we have for a workaround on this issue:

    • Make sure you’re not going to a like you bookmarked or saved.
    • Clear your cache/cookies in the browser you’re using.
    • Use the respective links for Prepaid or Postpaid and click the MyT-Mobile on the top right hand corner to log into your account

     

ofaakye1's avatar
ofaakye1
Network Novice
Hace 4 años

Wow, it cant be that bad. Its more than 2 years and folks like me are still having the same issue. C'mon maan you guys at Tmobile are better than that.

 

Update, this worked:

mikemikemike wrote:

Solution!! I finally got in.  This url works "prepaid.t-mobile.com" .  The old one i was trying does not  "my.t-mobile.com"