Forum Discussion
5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.
Wireless is different from DSL and some other forms of broadband in that when it disconnects, it doesn't always immediately reconnect, even when there is a connection there. In the three months I've had this, I get disconnected a few times a week but every time it has happened, I am able to reconnect in the time I turn the gateway off and on via the button, and wait two minutes for my connection to be back. I understand that for some people, this may not be the case and they experience periods of service disruption, but I think most disconnections on this, people can reconnect immediately in the way I mentioned.
Before I got this, when i read that happens to some people, with some much worse than others like multiple disconnections daily, I thought it would find it really annoying. For me though, it not happening a lot and having it come right back on every time is like nothing. Even though my previous provider, a very slow DSL connection, the disconnections were rare, I never knew whether it was going to come back on in 10 minutes or 7 hours when it went down.
For me, being 5 miles from the tower, this is probably the nature of the beast, getting disconnected every once in a while. The frequency of being disconnected for a user is a variable like speed -- some people get great speed while others don't -- or ping, where some people can have speeds over 300 but too high a ping if they do a lot of gaming and high ping can cause lagging on videos as well. Another person will have a speed of 100 but good ping. So there are probably people out there who don't get any disconnections.
I’ve only had the 1609 gateway update for about four days now and it would be nice if I now get no disconnections, but it will take a few weeks for me to know if it did anything for that, and I haven’t heard of it doing anything for that but it would be nice if it does.
Whether this is "ready for primetime" has a lot to do with how many people have this problem enough for it to be serious for them. In my personal circumstances, coming from such slow, overpriced DSL, with bad or pricey satellite alternatives, Tmobile's 5G is not only ready for primetime, it's a revolution, 10x to 40x the speeds I was getting. However, although people's reactions to problems are relative to what they expect, and what they had in the past, it all comes down to location and how it works for you at your location. With some luck, you don't have the obstruction of a hill between you and the tower that a neighbor ten houses down the street has who can't get a download speed of over 30 while yours is 400.
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