Forum Discussion
Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?
Woke up to a Red Battery Light on my 4G Home Internet Gateway. It has worked fine for almost a year now. I understand there was a software update last night and can't help but thing they are related....
Agreed MichaelWi -- T-Mobile dropped the ball on this and they should have sent out an alert that the update process could affect the battery status light on the routers. Put it this way -- I'm an old school tech guy with a lot of grey hairs on his head and I don't need any more added due to a company not giving out sufficient warning about issues like this. As well, T-Mobile should have warned users beforehand about the impending update -- even if it was being rolled out on a staggered basis. Finally, T-Mobile should have combined the warning with a facility to properly and efficiently report issues. The only reason I did not immediately call support is because with T-Mobile it is abysmal. Everything from long hours on hold, being transferred repeatedly, being bounced back and forth between countries while being transferred, being told that I needed to go to a local store when I didn't need to, etc just doesn't cut it with me. Particularly when it things turned out to be a simple issue which in some cases I wound up resolving myself.
