Forum Discussion
Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?
Woke up to a Red Battery Light on my 4G Home Internet Gateway. It has worked fine for almost a year now. I understand there was a software update last night and can't help but thing they are related....
Jenslipknot wrote:I had noticed the read light last week. Called customer service and said they were doing an update and said as long as I had WiFi it should be ok. Had me run a speed test and said it looked fine. Now there is no light under battery. I have also tried resetting and still nothing.
This is true, but your battery backup (i.e. the device) will not work if the power goes out.
I just tested this on mine and even though the status panes says the battery is 100% I still have no battery light and when I unplugged the power to the unit if just goes off...no battery backup…
I’m hoping they get a fix for the botched firmware out soon….
