Forum Discussion
Cannot get a secondary signal
I have had home internet through T-mobile for a little over 3 weeks and I cannot get a secondary signal. I have tried changing the gateway location and tried using an external antenna. The t-mobile map shows my area as covered by 5g extended. No such luck.
The signal I am getting is pretty weak. All T-mobile can tell me is they are constantly upgrading towers in order to provide the best customer experience…..
I get a sold 5 bars 4G and since I purchased 4 bars of 5G and my speeds were great 200-300.
Suddenly, 5g stopped - zero, nothing at all no connection - we swapped modems really tried everything, I’m only about 2 miles away, maybe less - same tower, the only tower in my area and I can see it so there are no obstructions.
Why did 5G stop, in my conversations with T-Mobile they cant seem to do anything because they are not the admins, I do get 50 megs or so with 4g so it’s acceptable, but not what it was for over a year…
Any suggestions would be greatly appreciated.
