Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
I am having the same problem with the Nokia gateway. It does not appear to have anything to do with the tower. Most of my connected devices remain functioning at high speeds while others show "no internet connection". For instance, My OOMA, iPhone and wife's laptop will stay connected to the gateway but show no internet connection. Simultaneously my iPad and laptop are working just fine at nice high data speeds. The devices loosing internet are largely random, though some tend to loose internet more frequently. A total reset and numerous reboots and a software update have not solved the problem.
I am hoping they will send me another gateway, preferably not the Nokia since others seem to be having the same problem. My service was perfect for the first 6 months, the last two have been miserable.
