Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
I'm having the same problem with my 90 year-old Dad's internet. It was good (20 mps) when I first got it for him last October. Since the beginning of July it's been terrible. Like, 0.15 mps terrible. It's so bad that I can't even bring up a webpage to run a speed test. I've called T-Mobile tech support 4 times and I'm getting really tired of hearing their script. No internet means my Dad (who lives alone) has no TV and no phone. That's right, the connection is so bad VOIP doesn't even work.
The Nokia unit is showing 4 bars and the tower is less than a mile away. I think I know what the problem is but there doesn't seem to be any way to correct it. The 5G signal is "poor" but the LTE signal is "excellent". Unfortunately, there is no way to turn off connection to the poor 5G signal. I had even considered asking for a 4G router instead but I'm just going to get rid of the service. Why should I spend all my time trouble-shooting their lousy service? Fios is coming on Thursday and Dad is on a hotspot borrowed fomo the Library until then. I really wanted to like T-Mobile Home Internet and I did at first. Now, however, I hate it and I doubt I will *ever* try it again - even they get their act together
