Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
Jim12957 wrote:We've had TMobile Home Internet for several months, and it's been rock solid from day one.
Until the last 24 hours.
Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem).
Very confused, as it's location hasn't changed since initial setup, nor have any of its settings.
Any help would be appreciated.
The posts about resetting to factory settings are incorrect!!! This is NOT a fix. After 6 weeks and 10 hrs with Advanced Tech Support dept (unable to help) I have solved the problem. As background I had flawless fast service for 2 months, then it was terrible. I'm 600ft from my 5G tower in a major metropolitan city too.
Here's the solution(s)... use the T-Mo Home Internet app. Switch to 5ghz from the standard 2.4ghz if you're close to your tower. 2.4ghz is for longer broadcast distances. We switched and service definetely got better but was still unacceptable. The real thing that worked was (on the same page of the App) select WAP/WAP2 from the default WAP2/WAP3 encryption. Our cell tower must have had a software update that is not prioritizing WAP2/WAP3 encryption IP traffic. I took the entire router to my boat in another city/state (that's not even available for TMo Home Internet) and with the original settings it was passing 240MB down with 31ms ping. This is how I knew it was a problem from my local tower. Roll back the encryption standard and your service will come back. I'm getting about 44mb down now but the ping is about 200-300ms.
