Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
The 2.4 Ghz and 5 Ghz bands you mentioned are wireless frequencies used to connect your devices to the gateway. They have nothing to do with how the gateway communicates with the cell towers (usually 5G cellular or LTE). Likewise, the WPA settings you mention are just the various methods of encrypting communications between your devices and the gateway via your wifi network. The cell tower is not involved with the WPA communications that occur between your devices and the gateway. The gateway has its own set of security and encryption protocols used to communicate with cell towers, and you can not change that via any settings that you can make via the T-Mobile app or the web UI.
That said, the settings you are describing can indeed affect the speed and security of the wireless communications between your devices and the gateway, and that can affect the overall internet speeds you see on your various device.
