Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
"The 2.4 Ghz and 5 Ghz bands you mentioned are wireless frequencies used to connect your devices to the gateway. They have nothing to do with how the gateway communicates with the cell towers (usually 5G cellular or LTE)"
Yes. They are different but that didn't stop two T-Mobile Tech people from "assuring" me that changing the wifi from 5Ghz to 2.4Ghz would solve me problem. I did. It didn't! It is possible that, for us, the problem was an influx of tourists in the area taking all the 5G bandwidth. The real problem is that the Nokia "trashcan" doesn't have the ability to turn off 5G and only connect LTE. In my opinion it should be able to do this automatically if it detects a poor 5G signal. At the **very** least there should be a manual way for T-Mobile (or the end user) to do this. I think I would have given the service another shot if there was a way to do this. As it is, Dad has Verizon now and the "trashcan" is winging it's way back to Texas
