Disconnecting antennas gives better reception and bandwidth.

Tinker Tom wrote:

My tmobile home internet started giving me problems lately and could not even run a speed test. I disconnected all my antenna panels inside device and now it works great. Wondering if anyone has heard of this situation. I am in country area where signal is not usually good, but with out any antennas I get 3 or 4 bars and usually get 30 down and 5 up. With the built in antennas I get .40 down and zip up.

you might either have a bad antenna or two or short perhaps. might contact TMO and see if they can either send you a new one or replacement antennas if those are available.

calling in lands you with tier 1 support

contacting them through either Facebook or Twitter lands you with tier 2 support.