DNS restricted content on Youtube? Says it's admin, not my account.

MarlonChapman wrote:

I'm just posting as this may be of help.  I had the exact same issue as described.  I'm a system admin by trade so, I was looking to fix this on my own.  However, there is no way to fix this on your own.

T-mobiles' 5G router by default has productivity filtering turned on.  There is not option for you to turn this off yourself.

I called T-mobile technical support.  Let them know the issue, and they turned off this filter for me and resolved my issue.  The typical customer service rep may not be able to help you with this, however technical support should  be able to.

 

I seem to be a year late as I just purchased the router today.  But hopefully this helps someone in the future.

First, let me thank you for this post cause it’s saved me a lot of confusion.

Since getting my T-Mobile Home Internet in August (its now October) this has happened to me 3 times, the most recent while I was in the middle of watching a YouTube video that became restricted. Every time I try to just handle it over their text support but they end up calling me and I have go through like 3 members of their support team and explain what the issue is and that its not something I can fix myself. I'm pretty tired of having to go through this. I will probably just get a different internet provider if it happens again