Forum Discussion
Gateway device model KVD21 and T-Mobile Home Internet app
My 5G connection is good / very good and the home screen on the device used to show the status of the connection. It's no longer showing the connectivity status and simply indicates "Download the T-M...
brianalibby wrote:My 5G connection is good / very good and the home screen on the device used to show the status of the connection. It's no longer showing the connectivity status and simply indicates "Download the T-Mobile Internet mobile app." When I press the middle button on the device, it brings up a QR code to scan to upload the T-Mobile Home Internet.
The trouble is, I already have the T-Mobile Internet app on my phone and when I launch it, it gives me a message, "Gateway not set up". However, it IS set up and it IS working. I've deleted the app, reinstalled it, and I'm having the same issue.When I choose "Set up device", it asks me for the Administrator password, and when I input the password from the back of the device, it shows me the connectivity status of my device. The problem is that I have to go through this process each time I launch the app.
There appears to be something wrong with the Gateway device and the mobile app.
I have the exact same problem. What can be done?
