Google blocking search

Hey 😊 I have been keeping on the situation and hoping to have better news by now. Our engineering teams are engaged with Google to resolve the issue. There is no estimated time of completion yet. We do have all the examples we need at this time. 

You guys are so great about trying all the things to get the error and captcha to stop showing up. The suggestions from our teams right now are to refresh the browser and restart the gateway. You can also try different browsers and if possible, use iOS devices. 

I know this may not be the news y'all were hoping for. I'll continue to watch and update here as soon as we know more. 

@HeavenM, can you provide any updates to this issue? Seems this is still a very active issue that is not being handled (or at the very least properly communicated) by T-Mobile. What is being done to rectify this?

KapFL wrote:

dePerrodil wrote:

….Called and was told it is an issue with google, but google will not resolve the issue and says its tmobile….

 

I can't see how T-Mobile can blame Google for the issue when my neighbors all use the internet from different providers (Verizon included) without issue.  If it's only happening with T-Mobile, then they have to get their IP locations corrected.

I agree but I’m not going to argue with someone in a call center, those ppl are just reading from a script and have no troubleshooting or tech abilities.

dePerrodil wrote:

….Called and was told it is an issue with google, but google will not resolve the issue and says its tmobile….

I can't see how T-Mobile can blame Google for the issue when my neighbors all use the internet from different providers (Verizon included) without issue.  If it's only happening with T-Mobile, then they have to get their IP locations corrected.

This issue is happening in Louisiana, for me the IP's that are having the issue are all on the 172.59.104.xx subnet. Called and was told it is an issue with google, but google will not resolve the issue and says its tmobile. This morning I could not even get to this tmobile community site without the use of my vpn.

The issue seems to be slowly getting worse for my area at least.  Google isn't even accepting the CAPTHA verification on a couple of my devices.  I just recorded 6 minutes of CAPTHA entries (motorcycles, crosswalks, traffic lights, stairs, and busses) and still couldn't get into a normal Google search.  Finally gave up….   

TMHI-Sucks wrote:

Apeters wrote:

Same thing happening in Jax FL for about the last 2 weeks.  Pretty annoying, I do think some of y'all need to calm down a bit... 

Come back to me when you've been dealing with it 10-20 times a day for nearly 3 weeks 😅. And when you actually have to solve the captchas, they are annoyingly non-specific. Like... "select pictures of motorcycles" but it actually wants you to select moped, motorcycles, and any other motorcycle-like vehicles. But the really infuriating ones are where it wants to select all the squares containing a certain item in the image... do I include the mirrors of the moped as being part of the "motorcycle"? What about the squares containing just the edge of the motorcycle? Because apparently I'm *not* human according to Google. It is an annoying game of semantics and pictionary for a false alarm that is consistently interrupting your workflow.

Well, you're right.  That's quite a bit more annoyance than I'm going through.  I get 4 or 5 a day and so far they're only checkmarks.

ampapa wrote:

TMHI-Sucks - If they've been using CGNAT all along why has it just now popped up? The issue has been only happening for the past two weeks for us, fine before then?

… and why hasn't T-Mobile acknowledged the problem… ? Heck their tech support said it was our Mesh Wifi that was causing the problem and that it wasn't compatible… all I could do to not laugh!

Seriously T-Mobile, get with it and fix your network…

My guess is that it is a combination of more and more users being allocated to each IP, meaning that more traffic is going over each IP. It may be that it is just now tipping over the threshold set by Google for those IPs with higher numbers of users. Essentially, my guess is T-Mobile is adding customers, but not new IP addresses to the pool. Again, this is only a best guess by me as I'm not a T-Mobile employee. 

In terms of acknowledgement, they have acknowledged it is an issue, but have not provided any resolutions. They are also horrible with information dissemination, so their staff often has no clue.

TMHI-Sucks - If they've been using CGNAT all along why has it just now popped up? The issue has been only happening for the past two weeks for us, fine before then?

… and why hasn't T-Mobile acknowledged the problem… ? Heck their tech support said it was our Mesh Wifi that was causing the problem and that it wasn't compatible… all I could do to not laugh!

Seriously T-Mobile, get with it and fix your network…

TMHI-Sucks wrote:

syaoran wrote:

You could always try a different search engine.  Duck Duck Go, Qwant, or even Bing or one of the many others.

But that's the thing... this is just a symptom of a bigger problem. The problem is that the amount of traffic per IP address is high enough to set off Google's anti-DDOS mechanism. As more users sign up, I still believe this will spread.

Is it?  Maybe Google could relax their ridiculous anti-DDOS system because we know the bots are smarter than the average person.  All depends on how you want to look at solving the problem instead of trying to find an excuse to blame T-Mobile.