Help Needed: T-Mobile Internet Connection Issue during Hybrid Remote Learning

@judywatson to your questions:

1. How can I check the status of my T-Mobile Internet connection to identify if there are any issues? Are there any common troubleshooting steps I can take to resolve internet disruptions with this service provider?
   1. Using your T-Mobile Internet app - tap the "More" link at the bottom of the screen > "Advanced cellular metrics" > 5G: look at your RSRQ, RSRP, and SINR metrics - ensure you are on a 5G band - I am on n41. Look at the metrics reference below.
   2. Common troubleshooting steps include a reboot of the gateway and re-setup if necessary. For prevention, I reboot my gateway every 2 weeks in the early morning hours to clear any unwanted data cache and re-establish a new clean tower connection. 
2. Could there be any potential factors within my home setup that might be affecting the internet performance with T-Mobile Internet? 
   1. Yes. You can use the setup video below to ensure your gateway is in a clear line of sight (best possible) with your cell tower to ensure the highest quality connection. Also, the gateway should be placed as high in the home as possible. I have mine on a top-shelf in an upstairs office room at home. 
3. Here is a good setup video that is worth viewing: 

    

   

I hope this helps.