Home internet service really sucks lately

Was great for 2 months and now hasn’t worked in a week.  
All customer service does is ask you to unplug and plug back in.  
 

How long does it take to fix a tower???

If I had any idea of how bad this thing is, I would never have got it. By now, the speed sucs (wireless around 1 to 8Mbps - kind of shame just mentioning), and wired it is not that much better. I am on my 2nd box (with the same SIM Card - do not asked me why, it is just stupid since the problem can be it), and the problems do not change. Just yesterday was over 1hour with the technician since the signal went away completely,  and nobody could find a reason, or fix it (I kind of lost, and when he gave up trying, I went to a section of cold turnings on and off, and that thing that they call "modern" started again to work. I am really thinking in returning this "thing" (deserves another word) and cancel my service (also deserves another word for it). The way things are going, that may happen really soon. As I wrote to T-Mobile in the survey, if you do not have competency to deal with it  do not sale it

JCAGB wrote:

Hey T-Mobile , why is my home internet service so bad lately? Also, why don't the people who answer my calls speak English?

If i had to compare my recent experience with T-Mobile home internet to anything else in the world. I would compare it to having dental surgery without anesthetic.

The service sucks!

The customer service sucks!

Give me one good reason to stay with your service....

 

My gf's service is crap. It's usually 2 bars or less on her modem. Sometimes, it shows 1 or 2 bars even though my phone (also T-Mobile) has 3 or 4 bars. I hate the service where I am. Yes it's in T-Mobile's service area but it's almost like having dial up (if any of you remember what that's like).

This is a user forum, not an official T-Mobile customer service site.  No T-Mobile employees will provide assistance here. Any complaints may get sympathetic ears but unlikely to solve your problems without additional technical details. 

litewavve wrote:

This is a user forum, not an official T-Mobile customer service site.  No T-Mobile employees will provide assistance here. Any complaints may get sympathetic ears but unlikely to solve your problems without additional technical details. 

What’s the difference, no luck with T-Mobile customer service so at least we can comfort an spread the word about T-Mobiles quality service.

T-Mobile you make no sense.  If this isn't monitored by service (ya, why be proactive) why do I have to log in with my T-Mobile account!  Just another reason to be irrate.

You can't cancel this stuff.  But you can put an end to the billing, theoretically.  Been calling service once a week for 4 weeks to try and cancel my internet account.  The first time was a week before my bill was due.  Of course they told me it had been cancelled but of course the payment hit my bank.  I continue to call trying to get return information….for 4 weeks and still nothing in my e-mail.  I'm done.  Guess the next call should be to a lawyer, cause you know they are going to want to bill me for it when it never returns.

I've had spotty service since i first had the nokia gateway in my house. Good news is just today they sent me a replacement nokia gateway. In setting it up today i noticed a strong looking signal coming from a moderate distance down my street. A few months ago i didn't see this. AND my connection is better now. I changed the location of the gateway to the other side of my place. So tonight i am relieved.

Betore today it seemed to me like my internet reception might never inprove. By the way, the Nokia gateway was replaced by warranty. Jem is the name of the guy who helped me. Right now i think my problem is solved. Hopefully nothing else will cause any pronlems. 

I like watching Pluto TV. Tonight it's coming in ncely.