Forum Discussion
Home internet speeds extremely inconsistent and connection drops intermittently
We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize low...
Thank you for sharing the negative and erratic download internet speed from 5G-TM-Home Internet.
1-The slow and erratic slow internet speed is VERY REAL + SYSTEMATIC.
2-The technician support team have been taught to go through routines to BUY TIME, not to solve the SLOW SPEED SIGNALS, bc it was beyond their pay-grades and related to financial feasibilities and city permits. Meanwhile they counted on these support team to "CALM + MANIPULATE" customers to just "HANG ON + TIGHT" but still need to pay.
3-The indicator of number of bar-graphic is very MISLEADING; for example, the gateway shown 4 bars, but the Oookla, shown ping of 2025ms, the DL 0.05 Mbps, and UL 0.00 and keep buffering til the final message: Sorry, there was no connection ….in that manner.
We hope that TM take note and solve the signal speed congestions, aka, dropping.
I feel bad for 8 support technicians’ pain (so far in the last 41 days) for keep apologizing on behalf of those MAX profit grabbers.
