Forum Discussion
How Can I Setup My T-Mobile ID for My Home Internet Account...???
I signed up for the Home Internet and got an email that I was activated on 04/01/21... A few days later the cylinder device arrived and connected to the internet easily. Nevertheless, I cannot regist...
I have made 6 calls to customer service since September, 2021 trying to access my T-Mobile Home Internet account online. We have changed passwords, authorization codes, usernames, browsers and phone numbers. Nothing has worked. There does seem to be confusion regarding my pre-paid cell account and the post-paid internet account.
My problem has been "escalated" several times with a promise of a call-back which happened only one time out of three promises. Again, that didn't work.
I live in a remote area and cannot risk losing my internet service. So I gave up and put the monthly home internet charge on autopay. Now T-Mobile magically bills my credit card but does not text or email or communicate with me regarding the monthly charges.
Has anyone found a way to access their T-Mobile Home Internet account online?
