Forum Discussion
HP Printer Problems
Switched from Spectrum to T-Mobil, used a HP 4630 4-in-one with Spectrum since 2015, T-Mobil did not recognize it, claimed the printer was too old and recommended a new one. Purchased a new HP Envy 7500 series, have used support continuously and as I am entering this, I can't print!
Thanks for responding. I use Apple products for internet/wifi needs. The steps you recommend has been done several ways. I have a second network, we have done changes online several times and several ways, I am able to print before closing the session, however the connection is somehow lost and the blue offline lights starts blinking.
I think they should not have told you that your older printer is too old. I hope you still have it.
Some devices, such as printers, have trouble connecting to the gateway’s default configuration.
You can have several Wi-Fi networks on the gateway. You want to leave the default network alone (2.4 & 5 GHz; WPA2/WPA3 and AES security) and add a second, dedicated 2.4 GHz network. This second network is for devices that can’t connect to the default network.
Add the second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app on your phone. For this new network, set the band to 2.4 GHz and set the WPA version to WPA/WPA2. (The encryption will automatically change to “TKIP & AES”) Try connecting your device to this second network.
Use the default network for your other devices, as much as possible. Note that WPA/WPA2 (on the second network) is less secure, so I recommend setting this network to be Hidden. You can hide it after you get your devices connected to it.
Here are the T-Mobile support instructions for how to add the second network with the app.
Android How to create additional Wi-Fi networks | App T-Mobile Internet | Android | Asistencia de T-Mobile
iOS How to create additional Wi-Fi networks | App T-Mobile Internet | iOS | Asistencia de T-Mobile
Main instructions
