Forum Discussion
iPad problems with T-Mobile Internet
Has T-Mobile addressed the disconnect issue with iPads yet? This is an annoying issue.
I think I've found the problem. It's the plastic iPad case that is interfering with the wifi signal. I removed my case and went from 7 to 8 lock ups per day to ZERO for 48 hours.
I cut most of the back of the case out just leaving the bumper around the iPad edges. So far seems OK.
Something so stupid to cause such a problem. Plus why make cases that block wifi signals? Bad design, surely there is material that is neutral to wifi signals. So far have not found one advertising itself this way. More then likely each iPad generation has a different antennae location so one case my work and another won't depending on the generation. Mine is the 9th.
I too have noticed this problem on both of my iPads (6 Generation) not staying connected to the T-Mobile Nokia 5G21 Gateway. it is only an iPad issue, both iPhone have ever had an issue. I did notice over time it did not matter if I was connected to 2.4 or 5GHZ band , however it only lost connection after closing the cover shutting down the iPad. To reconnect I simply need to turn the Wi-Fi off and back on to get it reconnected.
I think I found the problem. When first setting up the gateway I created a SID: xxxx-111 and then created a 5GHZ SID: xxxx-111-5G. I did not realize the system automatically had created both 2.4 and 5GHZ SID for the xxx-111 SID originally created. Once I deleted the 5GHZ xxx-111 SID all the problems have gone away. So I would suggest two separate SIDs with different names one for 2.4GHZ and one for 5GHZ . Also confirm you do not have a duplicate SID name for both GHZ bands. This may be worth a look!
