Forum Discussion
Is it possible to fully cancel in store?
This service has been hot garbage for the past two weeks with constant disconnects (despite the admin portal showing “connected” for both LTE and 5G) and having to reboot the gateway 8 times or more ...
They will try to talk you in to staying. When call use the word cancel.
As for the tower I've seen post that some have returned them to a store.
Usually all cancelation needs to done over the phone with the retention team.
