Laptop Does Not Recognize T-Mobile Internet

Hola,

This discussion is very helpful. I just received my T-mobile internet 5G Gateway. The device I wish to connect is a well-functioning and protected Windows 7 computer (yes, it is "no longer supported" but Windows sends daily and often twice-daily antivrus and firewall updates, plus I have other security features).

1.My question is, will the method described here also work for my very old computer? So far it has connected to every router and hotspot I have encountered while visitng friends.

2. Where is the Hidden switch?.

3. Is it better to connect via wireless or ethernet cable?

¡Gracias!

bda

bocaboy2591 wrote:

Since you own an older laptop, try this trick.

The first thing to check is to make sure the Hidden switch on your network is set to Off. By default, the Hidden switch is On for the primary network. Use the T-Mobile app to access the settings for your network. Tap the Network tab on the bottom, then tap on your existing network to see the settings. Scroll down to the bottom of the page and you'll see a Hidden switch. Turn it off and then Save.

If that doesn't solve your problem, try adding a new WiFi network for your laptop. Use the T-Mobile app and tap the Network tab on the bottom, then the "+" button on the lower right. Create a new 2.4 GHz WiFi network with a unique name (SSID), just for your laptop. Make sure the WPA type is WPA/WPA2. This is different from your main network which, by default, is WPA2/WPA3. See if the new network you've created doesn't allow your laptop to connect.